How 3 B2B Technology Companies Are Achieving Revenue Results
I attended a great Tech Breakfast Club event this morning near my home in Northern Virginia, in which three panelists from local B2B technology companies shared the ROI gained and lessons learned by using social media to engage prospects and customers online.
SafeNet (3rd largest provider of information security solutions in the world)
ROI: $1 million in revenue last year directly from LinkedIn Information Security Community, with 4 members of SafeNet marketing team, systems engineering, product management each spending just a few hours a week interacting with and managing the community.
ROI: $1 million in revenue last year directly from LinkedIn Information Security Community, with 4 members of SafeNet marketing team, systems engineering, product management each spending just a few hours a week interacting with and managing the community.
Holger Schulze (@HolgerSchulze), Director of Product Marketing and Marketing Operations, and founder of the InfoSec Community on LinkedIn, shared how he started the LinkedIn group on his own as an experiment, only to see it grow to 50,000+ members in just over 2 years.
The company carefully measures ROI by tracking the original sources of leads and sales conversion via:
• Marketbright marketing automation software
• Systems engineers and product managers reporting on which members they directly connect with SafeNet sales for follow up (upon member request) Newsklic
• Salesforce.com
• Marketbright marketing automation software
• Systems engineers and product managers reporting on which members they directly connect with SafeNet sales for follow up (upon member request) Newsklic
• Salesforce.com
An important note is that Holger also started a company LinkedIn group for SafeNet at the same time he started the InfoSec group, and the SafeNet group barely attracted any members so it was turned into an internal company group for employees. This is really valuable, as it confirms that people aren't going to join a group to hear about your company, but will actively join groups that focus on specific topics that interest them.
Vocus (Public relations software provider)
ROI: $500K in revenue last year directly from social media
ROI: $500K in revenue last year directly from social media
Frank Strong (@Frank_Strong, @Vocus), Director of Public Relations, shared how Vocus has shifted its focus and made its marketing and PR teams into a type of in-house publishing company in order to consistently produce content in a variety of formats that PR professionals find highly valuable and want more of.
Social media is used to support their strong content strategy by effectively distributing it to interested followers who then share it with others, but Vocus is very careful to share just as much content that wasn't created by them as it does its own. They discovered through trial and error that focusing too much on their own content turned prospects and customers off and eventually found the right balance.
Vocus primarily uses Twitter, Facebook, and LinkedIn as those are the most popular social media venues used by their audiences. To measure ROI, the company uses its own products to track the original sources of leads, and Salesforce.com to track sales conversions.AFL Sports news
CompTIA (Non-profit trade association advancing the global interests of information technology professionals and companies)
ROI: Significant increase in new memberships and renewals
ROI: Significant increase in new memberships and renewals
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